Frequently Asked Questions

The general answer is no,  not at this time. However we have catered for the occasional bird, a cat and an outdoor doggo in the past. 

We are equipped to walk in light rain if you don't mind your doggo getting wet. In the event the Services are impacted by a Weather Event or other unforeseen

circumstances, We will assess the risk to Our staff and your pet, and at our sole discretion, make a decision whether or not to provide or postpone the Service. 

If we have an available booking, in most cases, yes. We will always try to be flexible and work with you for the best outcome for you and the pet/s.

Yes! Week days, weekends, & public holidays. Please keep in mind that most public holidays carry a 10% surcharge & Xmas Day and New Years Day carry a 25% surcharge. Eg: A once per day house visit booked in for 2 weeks & a public holiday occurred during the booking the surcharge would cost an extra $3 ($30 x 10%=$3)

 If you have a dog that suffers from separation anxiety, we would suggest choosing the Ultimutt overnight house stay option so your fur baby can have 24/7 love and supervision. Please note this is not ideal for more than 2 nights.

We try to be flexible & work within your needs & the needs of your fur babies. If we have the booking availability we're  happy to quote for this and accommodate when possible.

We can yes! Please familiarise yourselves with our cancellation and refund policy before booking. We require 10% of the total value of your booking to secure the dates.

Yes, we have public liability insurance within the pet industry & professional indemnity insurance.

Yes! Absolutely. This will be updated each year. We will happily show you this at the Meet & Greet.

Yes. We would prefer and encourage cats to be inside pets due to their roaming nature & because Moreton Bay Council require all cat owners to register them and to ensure they do not leave their home property. If you are happy for your cat or dog to be left outside in an escape-proof yard then we are happy to visit, feed & care for them in this environment.

Yes. Changes in diet can lead to digestive upsets resulting in Diarrhoea. It is always best to supply extra in case of unplanned travel delays. We always try to be flexible - such as cooking food for a dog every few days under veterinary advice.

No absolutely not.

Yes, during a home visit or a house sit we will clean up after your dog/cat. However, we ask that you have ensured this is done before we start the job. It is unfair to ask a pet sitter to clean up a yard full of poop from weeks/days before starting at your home. We can add a yard poop clean to your invoice if you require. The charge will be $50 per standard yard size and we will use your bags and rubbish bin for disposal. Any poop pick up from when the job starts is all part of your paid booking. 

Yes, within reason. The type of activities will be discussed prior to accepting the job and in some instances may incur an additional fee. For example, we will put out and bring in kerbside bins, bring in mail/packages, close/open curtains/blinds, turn on/off lights and water plants. An extra that we may charge for is to clean a yard full of poop from before we begin, or lawnmowing, weeding etc.  We ask that your home is at a guest-ready standard of cleanliness prior to starting the job. We will ensure that it will be left clean/tidy when the job finishes.

No. We bring our own food, tea, coffee and milk. If you would like to offer the pet sitter something, please leave a note explaining that they are welcome to help themselves to biscuits etc. But usually the sitter will bring everything they need. We just ask that a space to be left in the fridge for the sitter during a house sitting job.

Yes, the pet sitter will bring their own pillows.